{"id":586,"date":"2018-01-29T03:36:15","date_gmt":"2018-01-29T08:36:15","guid":{"rendered":"http:\/\/9d-virtual-reality.local.192.168.0.3.xip.io\/?page_id=586"},"modified":"2026-06-23T10:07:43","modified_gmt":"2026-06-23T02:07:43","slug":"service","status":"publish","type":"page","link":"https:\/\/www.stekiamusement.com\/ar\/service\/","title":{"rendered":"Service"},"content":{"rendered":"

[vc_row full_width=”stretch_row_content_no_spaces” bg_type=”bg_color” bg_override=”full” ult_hide_row=”ult_hide_row_value” ult_hide_row_mobile=”mobile” ult_hide_row_mobile_large=”xl_mobile” bg_color_value=”#000000″ css=”.vc_custom_1653288278027{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;border-top-width: 0px !important;border-right-width: 0px !important;border-bottom-width: 0px !important;border-left-width: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}”][vc_column css=”.vc_custom_1706606974674{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;border-top-width: 0px !important;border-right-width: 0px !important;border-bottom-width: 0px !important;border-left-width: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}”][vc_column_text css=”.vc_custom_1712039885490{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}”]<\/p>\n

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[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=”stretch_row_content_no_spaces” bg_type=”bg_color” bg_override=”full” ult_hide_row=”ult_hide_row_value” ult_hide_row_large_screen=”large_screen” ult_hide_row_desktop=”desktop” ult_hide_row_tablet=”tablet” ult_hide_row_tablet_small=”xs_tablet” css=”.vc_custom_1712029155474{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;border-top-width: 0px !important;border-right-width: 0px !important;border-bottom-width: 0px !important;border-left-width: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}” el_id=”phone” bg_color_value=”#000000″][vc_column css=”.vc_custom_1705549779951{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;border-top-width: 0px !important;border-right-width: 0px !important;border-bottom-width: 0px !important;border-left-width: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}”][vc_column_text css=”.vc_custom_1712039895593{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}”]<\/p>\n

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[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=”stretch_row_content_no_spaces” bg_type=”bg_color” bg_override=”full” ult_hide_row=”ult_hide_row_value” ult_hide_row_tablet=”tablet” ult_hide_row_tablet_small=”xs_tablet” ult_hide_row_mobile=”mobile” ult_hide_row_mobile_large=”xl_mobile” bg_color_value=”#000000″ css=”.vc_custom_1764035751060{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;border-top-width: 0px !important;border-right-width: 0px !important;border-bottom-width: 0px !important;border-left-width: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}”][vc_column css=”.vc_custom_1706606974674{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;border-top-width: 0px !important;border-right-width: 0px !important;border-bottom-width: 0px !important;border-left-width: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}”][vc_column_text css=”.vc_custom_1764035792200{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}”]<\/p>\n

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[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=”stretch_row_content_no_spaces” bg_type=”bg_color” bg_override=”full” ult_hide_row=”ult_hide_row_value” ult_hide_row_large_screen=”large_screen” ult_hide_row_desktop=”desktop” css=”.vc_custom_1764035765800{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;border-top-width: 0px !important;border-right-width: 0px !important;border-bottom-width: 0px !important;border-left-width: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}” el_id=”phone” bg_color_value=”#000000″][vc_column css=”.vc_custom_1705549779951{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;border-top-width: 0px !important;border-right-width: 0px !important;border-bottom-width: 0px !important;border-left-width: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}”][vc_column_text css=”.vc_custom_1764035810991{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}”]<\/p>\n

<\/div>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row gap=”15″ full_height=”yes” bg_type=”image” parallax_style=”vcpb-default” bg_image_new=”id^32848|url^https:\/\/www.stekiamusement.com\/wp-content\/uploads\/2025\/05\/owatch-vr-zone-park-bg.jpg|caption^null|alt^null|title^owatch-vr-zone-park-bg|description^null” bg_image_repeat=”no-repeat” bg_img_attach=”fixed” bg_override=”full” ult_hide_row=”ult_hide_row_value” ult_hide_row_mobile=”mobile” ult_hide_row_mobile_large=”xl_mobile”][vc_column][vc_empty_space height=”50px”]

\n
\n\t\"null\"\n<\/div><\/div><\/div><\/div>

100% BEST SERVICE<\/h3><\/div> <\/div> <\/div> [vc_row_inner equal_height=”yes” gap=”20″][vc_column_inner width=”1\/3″ css=”.vc_custom_1689406580436{border-right-width: 1px !important;border-right-style: dashed !important;}”]
\n
\n\t\"Troubleshoot\n<\/div><\/div><\/div><\/div>

Troubleshoot Online<\/h3><\/div>
When problem happen, we service team will guide clients to troubleshoot and confirm the problem by wechat or by whatsApp together<\/div> <\/div> <\/div> [\/vc_column_inner][vc_column_inner width=”1\/3″ css=”.vc_custom_1689406586929{border-right-width: 1px !important;border-right-style: dashed !important;}”]
\n
\n\t\"Remote\n<\/div><\/div><\/div><\/div>

Remote To Fix<\/h3><\/div>
If that\u2019s software issue, we remote to fix it<\/div> <\/div> <\/div> [\/vc_column_inner][vc_column_inner width=”1\/3″ css=”.vc_custom_1689406702754{border-right-width: 1px !important;border-right-style: hidden !important;}”]
\n
\n\t\"Send\n<\/div><\/div><\/div><\/div>

Send Replaceable Parts Immediately<\/h3><\/div>
If machine use less then 6 month, some parts are damaged and need to be repaired, customer no need to send back first and wait after repairing, instead, we will send the replaceable part immediately<\/div> <\/div> <\/div> [\/vc_column_inner][vc_column_inner width=”1\/3″ css=”.vc_custom_1689406689913{border-right-width: 1px !important;border-right-style: dashed !important;}”]
\n
\n\t\"Repaceable\n<\/div><\/div><\/div><\/div>

Repaceable Parts Sent by DHL<\/h3><\/div>
All replaceable parts we sent by DHL or other fast parcels to save time, not regular slow express delivery<\/div> <\/div> <\/div> [\/vc_column_inner][vc_column_inner width=”1\/3″ css=”.vc_custom_1689406719521{border-right-width: 1px !important;border-right-style: dashed !important;}”]
\n
\n\t\"All\n<\/div><\/div><\/div><\/div>

All Free For Replaceable Parts & DHL<\/h3><\/div>
During the warranty period, both repalceable parts and parcel freight for send to customer is all free<\/div> <\/div> <\/div> [\/vc_column_inner][vc_column_inner width=”1\/3″ css=”.vc_custom_1689406729201{border-right-width: 1px !important;border-right-style: hidden !important;}”]
\n
\n\t\"7X24\n<\/div><\/div><\/div><\/div>

7X24 After-Sales Service<\/h3><\/div>
We provide 7X24 hours After-Sales Service<\/div> <\/div> <\/div> [\/vc_column_inner][\/vc_row_inner][vc_empty_space height=”50px”][\/vc_column][\/vc_row][vc_row bg_type=”image” parallax_style=”vcpb-default” bg_image_new=”id^32848|url^https:\/\/www.stekiamusement.com\/wp-content\/uploads\/2025\/05\/owatch-vr-zone-park-bg.jpg|caption^null|alt^null|title^owatch-vr-zone-park-bg|description^null” bg_image_repeat=”no-repeat” bg_img_attach=”fixed” bg_override=”full” ult_hide_row=”ult_hide_row_value” ult_hide_row_large_screen=”large_screen” ult_hide_row_desktop=”desktop” ult_hide_row_tablet=”tablet” ult_hide_row_tablet_small=”xs_tablet” el_id=”phone”][vc_column][vc_empty_space height=”30px”]
\n
\n\t\"null\"\n<\/div><\/div><\/div><\/div>

100% BEST SERVICE<\/h3><\/div> <\/div> <\/div> [vc_row_inner equal_height=”yes”][vc_column_inner width=”1\/3″ css=”.vc_custom_1712040210265{border-bottom-width: 1px !important;border-bottom-style: dashed !important;}”]
\n
\n\t\"Troubleshoot\n<\/div><\/div><\/div><\/div>

Troubleshoot Online<\/h3><\/div>
When problem happen, we service team will guide clients to troubleshoot and confirm the problem by wechat or by whatsApp together<\/div> <\/div> <\/div> <\/div> [\/vc_column_inner][vc_column_inner width=”1\/3″ css=”.vc_custom_1712040248217{border-bottom-width: 1px !important;border-bottom-style: dashed !important;}”]
\n
\n\t\"Remote\n<\/div><\/div><\/div><\/div>

Remote To Fix<\/h3><\/div>
If that\u2019s software issue, we remote to fix it<\/div> <\/div> <\/div> <\/div> [\/vc_column_inner][vc_column_inner width=”1\/3″ css=”.vc_custom_1712040243017{border-bottom-width: 1px !important;border-bottom-style: dashed !important;}”]
\n
\n\t\"Send\n<\/div><\/div><\/div><\/div>

Send Replaceable Parts Immediately<\/h3><\/div>
If machine use less then 6 month, some parts are damaged and need to be repaired, customer no need to send back first and wait after repairing, instead, we will send the replaceable part immediately<\/div> <\/div> <\/div> <\/div> [\/vc_column_inner][vc_column_inner width=”1\/3″ css=”.vc_custom_1712040256593{border-bottom-width: 1px !important;border-bottom-style: dashed !important;}”]
\n
\n\t\"Repaceable\n<\/div><\/div><\/div><\/div>

Repaceable Parts Sent by DHL<\/h3><\/div>
All replaceable parts we sent by DHL or other fast parcels to save time, not regular slow express delivery<\/div> <\/div> <\/div> <\/div> [\/vc_column_inner][vc_column_inner width=”1\/3″ css=”.vc_custom_1712040264128{border-bottom-width: 1px !important;border-bottom-style: dashed !important;}”]
\n
\n\t\"All\n<\/div><\/div><\/div><\/div>

All Free For Replaceable Parts & DHL<\/h3><\/div>
During the warranty period, both repalceable parts and parcel freight for send to customer is all free<\/div> <\/div> <\/div> <\/div> [\/vc_column_inner][vc_column_inner width=”1\/3″ css=”.vc_custom_1712040947041{border-bottom-width: 1px !important;border-bottom-style: hidden !important;}”]
\n
\n\t\"7X24\n<\/div><\/div><\/div><\/div>

7X24 After-Sales Service<\/h3><\/div>
We provide 7X24 hours After-Sales Service<\/div> <\/div> <\/div> <\/div> [\/vc_column_inner][\/vc_row_inner][vc_empty_space height=”30px”][\/vc_column][\/vc_row][vc_row bg_type=”image” parallax_style=”vcpb-default” bg_image_new=”id^22110|url^https:\/\/www.stekiamusement.com\/wp-content\/uploads\/2021\/09\/after-Service-time-bg.jpg|caption^null|alt^null|title^after-Service-time-bg|description^null” bg_img_attach=”fixed” bg_override=”full” ult_hide_row=”ult_hide_row_value” ult_hide_row_mobile=”mobile” ult_hide_row_mobile_large=”xl_mobile”][vc_column][vc_empty_space height=”200px”]
<\/div>

On Service Time<\/h2><\/div><\/div>[vc_column_text]<\/p>\n

9 AM to 6 PM\u00a0[Chinese time]
\nMonday \u2013 Sunday<\/strong><\/p>\n

[If need\u00a0service at other times,\u00a0please make an appointment with the after-sales team in advance]<\/p>\n

[\/vc_column_text][vc_empty_space height=”200px”][\/vc_column][\/vc_row][vc_row bg_type=”image” parallax_style=”vcpb-default” bg_image_new=”id^22110|url^https:\/\/www.stekiamusement.com\/wp-content\/uploads\/2021\/09\/after-Service-time-bg.jpg|caption^null|alt^null|title^after-Service-time-bg|description^null” bg_img_attach=”fixed” bg_override=”full” ult_hide_row=”ult_hide_row_value” ult_hide_row_large_screen=”large_screen” ult_hide_row_desktop=”desktop” ult_hide_row_tablet=”tablet” ult_hide_row_tablet_small=”xs_tablet” el_id=”phone”][vc_column][vc_empty_space height=”40px”]

<\/div>

On Service Time<\/h2><\/div><\/div>[vc_column_text css=””]<\/p>\n

9 AM to 6 PM\u00a0[Chinese time]
\nMonday \u2013 Sunday<\/strong><\/p>\n

[If need\u00a0service at other times,\u00a0please make an appointment with the after-sales team in advance]<\/p>\n

[\/vc_column_text][vc_empty_space height=”40px”][\/vc_column][\/vc_row][vc_row bg_type=”bg_color” bg_override=”full” ult_hide_row=”ult_hide_row_value” ult_hide_row_mobile=”mobile” ult_hide_row_mobile_large=”xl_mobile” css=”.vc_custom_1712041803654{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}” bg_color_value=”#3f3f3f”][vc_column css=”.vc_custom_1653360243173{margin-top: 0px !important;margin-right: 0px !important;margin-left: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-left: 0px !important;}”]

<\/div>

Contact Details<\/h2><\/div>
Want to get in touch? We\u2019d love to hear from you. Here\u2019s how you can reach us.<\/div><\/div>[vc_row_inner equal_height=”yes” gap=”25″ css=”.vc_custom_1631266667028{padding-top: 30px !important;}”][vc_column_inner width=”1\/3″ css=”.vc_custom_1632464368955{padding-top: 20px !important;padding-right: 20px !important;padding-bottom: 20px !important;padding-left: 20px !important;background-color: rgba(40,40,40,0.5) !important;*background-color: rgb(40,40,40) !important;}”]
\n
\n\t<\/i>\n<\/div><\/div><\/div><\/div>

Wechat<\/h3><\/div>
Account: Serviceteam01<\/p>\n

[Wechat install at:\u00a0<\/a>www.wechat.com<\/a>\u00a0<\/a>]<\/div> <\/div> <\/div> [\/vc_column_inner][vc_column_inner width=”1\/3″ css=”.vc_custom_1632464375282{padding-top: 20px !important;padding-right: 20px !important;padding-bottom: 20px !important;padding-left: 20px !important;background-color: rgba(40,40,40,0.5) !important;*background-color: rgb(40,40,40) !important;}”]

\n
\n\t<\/i>\n<\/div><\/div><\/div><\/div>

WhatsApp<\/h3><\/div>
Number: +86 138 2600 6176<\/p>\n

[WhatsApp install at: www.whatsapp.com<\/a>\u00a0<\/a>]<\/div> <\/div> <\/div> [\/vc_column_inner][vc_column_inner width=”1\/3″ css=”.vc_custom_1632464381874{padding-top: 20px !important;padding-right: 20px !important;padding-bottom: 20px !important;padding-left: 20px !important;background-color: rgba(40,40,40,0.5) !important;*background-color: rgb(40,40,40) !important;}”]

\n
\n\t<\/i>\n<\/div><\/div><\/div><\/div>

E-mail<\/h3><\/div>
Send e-mail to our service team<\/p>\n

at:\u00a0 service@stekiamusement.com<\/u><\/a><\/div> <\/div> <\/div> [\/vc_column_inner][\/vc_row_inner][vc_empty_space height=”50px”][\/vc_column][\/vc_row][vc_row bg_type=”bg_color” bg_override=”full” ult_hide_row=”ult_hide_row_value” ult_hide_row_large_screen=”large_screen” ult_hide_row_desktop=”desktop” ult_hide_row_tablet=”tablet” ult_hide_row_tablet_small=”xs_tablet” css=”.vc_custom_1712037098676{margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}” el_id=”phone” bg_color_value=”#303030″][vc_column css=”.vc_custom_1653385735061{margin-right: 0px !important;margin-left: 0px !important;padding-right: 0px !important;padding-left: 0px !important;}”]

<\/div>

Contact Details<\/h2><\/div>
Want to get in touch? We\u2019d love to hear from you. Here\u2019s how you can reach us.<\/div><\/div>[vc_row_inner equal_height=”yes” gap=”10″ css=”.vc_custom_1712041894459{padding-top: 30px !important;}”][vc_column_inner width=”1\/3″ css=”.vc_custom_1712042377684{padding-left: 30px !important;background-color: rgba(40,40,40,0.5) !important;*background-color: rgb(40,40,40) !important;}”]
\n
\n\t<\/i>\n<\/div><\/div><\/div><\/div>

Wechat<\/h3><\/div>
Account: Serviceteam01
\n[Wechat install at:\u00a0<\/a>www.wechat.com<\/a>\u00a0<\/a>]<\/div> <\/div> <\/div> <\/div> [\/vc_column_inner][vc_column_inner width=”1\/3″ css=”.vc_custom_1712042382779{padding-left: 30px !important;background-color: rgba(40,40,40,0.5) !important;*background-color: rgb(40,40,40) !important;}”]
\n
\n\t<\/i>\n<\/div><\/div><\/div><\/div>

WhatsApp<\/h3><\/div>
Number: +86 138 2600 6176
\n[WhatsApp install at: www.whatsapp.com<\/a>\u00a0<\/a>]<\/div> <\/div> <\/div> <\/div> [\/vc_column_inner][vc_column_inner width=”1\/3″ css=”.vc_custom_1712042388475{padding-left: 30px !important;background-color: rgba(40,40,40,0.5) !important;*background-color: rgb(40,40,40) !important;}”]
\n
\n\t<\/i>\n<\/div><\/div><\/div><\/div>

E-mail<\/h3><\/div>
Send e-mail to our service team
\nat:\u00a0 service@stekiamusement.com<\/u><\/a><\/div> <\/div> <\/div> <\/div> [\/vc_column_inner][\/vc_row_inner][vc_empty_space height=”50px”][\/vc_column][\/vc_row][vc_row gap=”15″ full_height=”yes” bg_type=”image” parallax_style=”vcpb-default” bg_image_new=”id^28313|url^https:\/\/www.stekiamusement.com\/wp-content\/uploads\/2024\/04\/owatch-vr-park-bg.jpg|caption^owatch business vr park|alt^owatch business vr park|title^owatch-vr-park-bg|description^owatch business vr park” bg_image_repeat=”no-repeat” bg_img_attach=”fixed” bg_override=”full” ult_hide_row=”ult_hide_row_value” ult_hide_row_mobile=”mobile” ult_hide_row_mobile_large=”xl_mobile”][vc_column][vc_empty_space height=”50px”]
\n
\n\t<\/i>\n<\/div><\/div><\/div><\/div>

INSTALLATION SERVICE<\/h3><\/div> <\/div> <\/div>
<\/div>

Installation & Training<\/h2><\/div>
Provide professional installation & training service online by Owatch service team and experts<\/div><\/div>[vc_empty_space height=”50px”][\/vc_column][\/vc_row][vc_row bg_type=”image” parallax_style=”vcpb-default” bg_image_new=”id^28313|url^https:\/\/www.stekiamusement.com\/wp-content\/uploads\/2024\/04\/owatch-vr-park-bg.jpg|caption^owatch business vr park|alt^owatch business vr park|title^owatch-vr-park-bg|description^null” bg_image_repeat=”no-repeat” bg_img_attach=”fixed” bg_override=”full” ult_hide_row=”ult_hide_row_value” ult_hide_row_large_screen=”large_screen” ult_hide_row_desktop=”desktop” ult_hide_row_tablet=”tablet” ult_hide_row_tablet_small=”xs_tablet” el_id=”phone”][vc_column][vc_empty_space height=”30px”]
\n
\n\t<\/i>\n<\/div><\/div><\/div><\/div>

INSTALLATION SERVICE<\/h3><\/div> <\/div> <\/div>
<\/div>

Installation & Training<\/h2><\/div>
Provide professional installation & training service online by Owatch service team and experts<\/div><\/div>[vc_empty_space height=”50px”][\/vc_column][\/vc_row][vc_row bg_type=”bg_color” bg_override=”full” ult_hide_row=”ult_hide_row_value” ult_hide_row_mobile=”mobile” ult_hide_row_mobile_large=”xl_mobile” css=”.vc_custom_1766472728859{margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;padding-top: 30px !important;padding-right: 0px !important;padding-bottom: 30px !important;padding-left: 0px !important;}” bg_color_value=”#f5f5f7″][vc_column css=”.vc_custom_1569556003105{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}” offset=”vc_col-lg-offset-1 vc_col-lg-10 vc_col-md-offset-1 vc_col-md-10″]
<\/div>

SEND US A MESSAGE<\/h2><\/div>
Leave your details below and one of our sales team will get in contact with you as soon as possible.<\/div><\/div>