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DETAILS OF SPECIFIC TERMS
- The warranty period starts from the date of delivery agreed by the contract.
- Customer should send the defective parts back to Owatch within one month when problem has already been solved, if not, Owatch will stop providing after-sales service anymore.
- Customer should pay the freight cost for sending the broken parts back to the company.
- Both artificial damages and easy-broken parts are not included in the policy of warranty.
- Warranty on the Headsets are a period of 6 months Excluding the Cable, Leather gasket and Head straps.
- When problem happens, customers should not attempt to fix themselves. The need to cooperate and follow the instructions of the after-sales experts to check and solve the problems step by step; If customers not cooperate and try to repair themselves, and damage other parts, the warranty will be voided.
- The company reserve the right of final explanation for after-sales policy.
DETAILS OF SPECIFIC TERMS
- The warranty period starts from the date of delivery agreed by the contract.
- Customer should send the defective parts back to Owatch within one month when problem has already been solved, if not, Owatch will stop providing after-sales service anymore.
- Customer should pay the freight cost for sending the broken parts back to the company.
- Both artificial damages and easy-broken parts are not included in the policy of warranty.
- Warranty on the Headsets are a period of 6 months Excluding the Cable, Leather gasket and Head straps.
- When problem happens, customers should not attempt to fix themselves. The need to cooperate and follow the instructions of the after-sales experts to check and solve the problems step by step; If customers not cooperate and try to repair themselves, and damage other parts, the warranty will be voided.
- The company reserve the right of final explanation for after-sales policy.
SPECIFIC LIST FOR EASY-BROKEN PARTS
SPECIFIC LIST FOR EASY-BROKEN PARTS
VR GAMES
Safety belt, Joystick, Leather gasket for headset, Straps for headset, Cable for headset, Battery
CAR RACING SIMULATORS
Parts of remote control car, Battery
IMPORTANT DECLARATION
- If easy-broken parts damage within 30 days under normal use, we consider they’re quality issue and will enjoy the normal policy of warranty as other accessories.
- In order to can fix the machines quickly when problem happen, we will send some extra parts as standby together with shipment, they are, extra headset cable for all VR, extra 1 controller and 1 controller cover for VR team, extra 1 potentiometer for VR gun machine, extra 1 joystick for VR flight, extra 1 joystick for VR motorcycle, extra 1 IO board for VR motorcycle, extra 1 spare car for AR Racing, extra 2 empty car （no RX TX ，no camera） for AR racing, extra 1 controller board for AR racing
IMPORTANT DECLARATION
- If easy-broken parts damage within 30 days under normal use, we consider they’re quality issue and will enjoy the normal policy of warranty as other accessories.
- In order to can fix the machines quickly when problem happen, we will send some extra parts as standby together with shipment, they are, extra headset cable for all VR, extra 1 controller and 1 controller cover for VR team, extra 1 potentiometer for VR gun machine, extra 1 joystick for VR flight, extra 1 joystick for VR motorcycle, extra 1 IO board for VR motorcycle, extra 1 spare car for AR Racing, extra 2 empty car （no RX TX ，no camera） for AR racing, extra 1 controller board for AR racing
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