Owatch provide 24 months warranty from the date of delivery agreed. ( 6 months for headset & exclude artificial damages and easy-broken parts )
Software Support For Whole Life
We have a professional team tracking and provide software support for whole life
DETAILS OF SPECIFIC TERMS
The warranty period starts from the date of delivery agreed by the contract.
Customer should send the defective parts back to Owatch within one month when problem has already been solved, if not, Owatch will stop providing after-sales service anymore.
Customer should pay the freight cost for sending the broken parts back to the company.
Both artificial damages and easy-broken parts are not included in the policy of warranty.
Warranty on the Headsets are a period of 6 months Excluding the Cable, Leather gasket and Head straps.
When problem happens, customers should not attempt to fix themselves. The need to cooperate and follow the instructions of the after-sales experts to check and solve the problems step by step; If customers not cooperate and try to repair themselves, and damage other parts, the warranty will be voided.
The company reserve the right of final explanation for after-sales policy.
SPECIFIC LIST FOR EASY-BROKEN PARTS
VR GAMES
Safety belt, Joystick, Leather gasket for headset, Straps for headset, Cable for headset, Battery
CAR RACING SIMULATORS
Parts of remote control car, Battery
IMPORTANT DECLARATION
If easy-broken parts damage within 30 days under normal use, we consider they’re quality issue and will enjoy the normal policy of warranty as other accessories.
In order to can fix the machines quickly when problem happen, we will send some extra parts as standby together with shipment, they are, extra headset cable for all VR, extra 1 gun for VR team, extra 1 gun board for VR team, extra 1 potentiometer for VR gun machine, extra 1 joystick for VR flight, extra 1 joystick for VR motorcycle, extra 1 IO board for VR motorcycle, extra 1 steering engine for AR Racing, extra 2 AR car switchs for AR racing, extra 4 AR car wheels for AR racing