TWO YEARS WARRANTY
Each Owatch product comes with a service warranty that guarantees our users excellent service and peace of mind
DETAILS OF SPECIFIC TERMS
- The warranty period starts from the date of delivery agreed by the contract.
- Before we send the replaceable parts out, customers should send the broken parts out to the company and provide the tracking number which can be checked and confirmed.
- Customer should pay the freight cost for sending the broken parts back to the company.
- Both artificial damages and easy-broken parts are not included in the policy of warranty.
- Warranty on the Headsets are a period of 6 months Excluding the Cable, Leather gasket and Head straps.
- When problem happens, customers should not attempt to fix themselves. The need to cooperate and follow the instructions of the after-sales experts to check and solve the problems step by step; If customers not cooperate and try to repair themselves, and damage other parts, the warranty will be voided.
- The company reserve the right of final explanation for after-sales policy.
SPECIFIC LIST FOR EASY-BROKEN PARTS
- One extra headset cable (except HTC VIVE), one extra gun for VR team, one extra coin’s board will be shipped with each order free of charge.
- If easy-broken parts damage within 30 days under normal use, we consider they’re quality issue and will enjoy the normal policy of warranty as other accessories.
WHAT IS OWATCH & HOW THEY WORK?
Owatch was established in Guangzhou, China in 2014, which is the leading manufacturer & supplier for VR simulators, Racing Simulators & 5D Cinema…